My feedback

1. Autograph 3.3.10 not working after Win 10 Anniversary update

   12 votes

   Vote Vote Vote

   Vote

   Sign in

   prestine

   Your name

   Your email address

   (thinking…)

   

   Password

   Sign in with: Facebook Google

   Forgot password?

   Create a password

   I agree to the terms of service

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   12 comments  ·  Support  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   AdminStephen Whipp (Mr, Autograph) responded

   Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

   This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

   http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

   For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

   Hope this helps.

   Regards
   Autograph Support

   Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

   This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

   http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

   For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

   Hope this helps.

   Regards
   Autograph… more

   Allister commented  ·  Oct 28, 2016  ·  Delete…

   Still not luck with this? no error but program doesn't run

   Save