Carolyn While

My feedback

  1. 12 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      12 comments  ·  Support  ·  Admin →

      Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

      This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

      http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

      For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

      Hope this helps.

      Regards
      Autograph…

      Carolyn While commented  · 

      Still having issues with Autograph on Windows 10. The program appears to do nothing when you run it however it is running in task manager. Anyone with a fix for this please?
      Thanks

    Feedback and Knowledge Base