Bobby Son

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      1 comment  ·  Support  ·  Admin →
      Bobby Son shared this idea  · 
    • 12 votes
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        12 comments  ·  Support  ·  Admin →

        Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

        This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

        http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

        For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

        Hope this helps.

        Regards
        Autograph…

        Bobby Son supported this idea  · 

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