Tim

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  1. 2 votes
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      2 comments  ·  Support  ·  Admin →
      Tim commented  · 

      I am sure they can fix this error properly. The actual message is:

      CrossOver is unable to initialize a critical component.
      Failed to import cxutils module into Python. See console for errors.
      The program will now exit.

      This seems to be an error that occurs to many different software packages. I assume Autograph uses some sort of bundled version of CrossOver because I don't have my own copy on the Mac. The only solutions to the problem involve reinstalling CrossOver but if you don't own it you can't do that.

      I tried reinstalling Python but that made no difference.

      I hope Autograph can fix this soon - I need the program.

    • 12 votes
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        12 comments  ·  Support  ·  Admin →

        Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

        This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

        http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

        For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

        Hope this helps.

        Regards
        Autograph…

        Tim commented  · 

        Thanks Stephen, that worked fine.

        Might be worth mentioning that I did a full reinstall of Autograph after the W10 upgrade. May not be necessary.

        Tim commented  · 

        You are not alone - I'm emailing support in case they don't notice.

        Tim supported this idea  · 

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