Rick Warner

My feedback

  1. 12 votes
    Sign in
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Support  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

    This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:


    For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

    Hope this helps.


    Rick Warner commented  · 

    OK, I've struggled with the network install of this one legged dog for a long time. If you can't start it after install but it appears in task manager :

    1. Create a new folder in Program Files (x86) called Autographx ( or whatever you want )
    2. Copy all of the files ( not folders ) from the Autograph 3.3 folder into the new folder
    3. Run agraph.exe from the new folder

Feedback and Knowledge Base