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Autograph 3.3.10 not working after Win 10 Anniversary update

Get a system error saying "ext-ms-win-gdi-desktop-I1-1-0.dll is missing". Cannot run application. Email to support no response.
Advice please.

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    Richard Williams shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    AdminStephen Whipp (Mr, Autograph) responded  · 

    Apologies for not catching your emails in our Support system for some reason. Here is some info regarding a fix for this error:

    This issue has been caused by the recent Windows 10 “Anniversary Update”. It seems that Microsoft have inadvertently removed a DLL that some applications require. No doubt this will be fixed in a subsequent update, but in the meantime, a ‘dummy’ DLL, that should resolve the problem, can be downloaded from:

    http://www.autograph-maths.com/downloads/windows/ext-ms-win-gdi-desktop-l1-1-0.zip

    For a single user, not running from a network install, this is relatively easy to install. Simply unzip the attached zip file and copy the contained DLL into your Autograph folder. This is generally located at: C:\Program Files (x86)\Autograph 3.3. For network users, we are currently working on a patch. However, in the meantime, you can use Group Policy to push the DLL file out to all client machines.

    Hope this helps.

    Regards
    Autograph Support

    12 comments

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      • Bass Mann commented  ·   ·  Flag as inappropriate

        I have also tried this fix, but I am still having no luck.
        I have emailed support, but still I have not had a response yet.

      • Rick Warner commented  ·   ·  Flag as inappropriate

        OK, I've struggled with the network install of this one legged dog for a long time. If you can't start it after install but it appears in task manager :

        1. Create a new folder in Program Files (x86) called Autographx ( or whatever you want )
        2. Copy all of the files ( not folders ) from the Autograph 3.3 folder into the new folder
        3. Run agraph.exe from the new folder

      • David commented  ·   ·  Flag as inappropriate

        I have tried EVERTHING to get Autograph 3.3 running in W10. The best that I do is to get Autograph 3.2 running unlicensed. My emails to support go unanswered. We have an RM Connect 4.5 network

      • Sroor Asaad commented  ·   ·  Flag as inappropriate

        Still having issues with Autograph on Windows 10. The program appears to do nothing when you run it however it is running in task manager. Anyone with a fix for this please?
        Thanks

      • Jerdno commented  ·   ·  Flag as inappropriate

        Use 32bit version of the DLL instead of 64bit version.

        1.) Download "anniversary-patch-for-owlnext.zip" from here:
        https://sourceforge.net/projects/owlnext/files/misc/

        2.)Copy "ext-ms-win-gdi-desktop-l1-1-0.dll" into Autograph installation folder.

        USE THE 32 BIT VERSION!!! (...\anniversary-patch-for-owlnext.zip\Win32\Release\ext-ms-win-gdi-desktop-l1-1-0.dll)

      • Carolyn While commented  ·   ·  Flag as inappropriate

        Still having issues with Autograph on Windows 10. The program appears to do nothing when you run it however it is running in task manager. Anyone with a fix for this please?
        Thanks

      • Tim commented  ·   ·  Flag as inappropriate

        Thanks Stephen, that worked fine.

        Might be worth mentioning that I did a full reinstall of Autograph after the W10 upgrade. May not be necessary.

      • Richard Williams commented  ·   ·  Flag as inappropriate

        This fix succeeds in getting rid of the error message for the missing DLL but Autograph crashes before start up - advice please!

      • Tim commented  ·   ·  Flag as inappropriate

        You are not alone - I'm emailing support in case they don't notice.

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